Privacy Policy

North Shore Tiling (ABN 21 726 132 250) ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, store and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Information we collect

When you submit an enquiry through our website, request a quote, or contact us by phone or email, we may collect:

• Your name, email address and phone number
• Your suburb and details about the work you are enquiring about
• Whether you prefer a callback, and the page you enquired from
• Technical information such as browser type and pages visited, where analytics tools are in use

How we use your information

We use your personal information to:

• Respond to your enquiry and provide quotes
• Arrange and deliver tiling and waterproofing services
• Keep records of enquiries and jobs for administration purposes
• Understand which pages and campaigns generate enquiries, so we can improve our website

We do not sell your personal information, and we do not use it for marketing unrelated to your enquiry.

How your enquiry is processed

Enquiry form submissions are delivered to us using trusted third-party form and workflow providers, which process the details you submit on our behalf so the enquiry reaches our team. These providers may store data on servers located overseas. We only share the information needed to handle your enquiry.

Storage and security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. Enquiry records are kept only as long as needed for the purposes described above or as required by law.

Third-party links

Our website links to related businesses (such as our painting, cleaning and removals partners) and to social media platforms. Those websites have their own privacy policies, and we are not responsible for their practices.

Access, correction and complaints

You may request access to, or correction of, the personal information we hold about you at any time by contacting us using the details below. If you believe we have breached your privacy, please contact us first so we can resolve your concern. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Contact us

North Shore Tiling
Phone: 0433 333 332
Email: northshoretiling8@gmail.com
Hours: Mon–Sat 7am–6pm

We may update this policy from time to time. The latest version will always be available on this page.